Terms of Service

1. Agreement

By creating an account or booking a session, you agree to these Terms and to our Privacy Policy.

2. The service

We connect you with licensed physiotherapists for virtual consultations conducted via video meeting. We provide the scheduling, messaging, and payment platform; the clinical care is provided by the physiotherapist you select.

3. Not an emergency service

Lugha is not for medical emergencies. If you are experiencing a medical emergency, call your local emergency number immediately.

4. Eligibility

You must be 18 or older to create an account. Sessions for minors must be booked and supervised by a parent or legal guardian.

5. Bookings & payment

Sessions are confirmed once payment is received. Prices are shown at checkout. You authorise us and our payment processor to charge the payment method you provide.

6. Cancellation & refunds

See our Refund & Cancellation Policy.

7. Your conduct

Provide accurate information, do not share account access, do not record sessions without consent, and treat physiotherapists and staff with respect.

8. Clinical disclaimer

Physiotherapy advice is tailored to the information you share. Outcomes vary. We do not guarantee any specific result. Always follow your physiotherapist's safety guidance.

9. Intellectual property

The platform, branding and content belong to Lugha Physio & Fitness. Your clinical records belong to you and are made available to you on request.

10. Liability

To the maximum extent allowed by law, our liability for any claim relating to the platform is limited to the amount you paid us in the 6 months before the claim arose.

11. Termination

You may close your account at any time. We may suspend accounts that breach these Terms or that we reasonably believe put patients or physios at risk.

12. Governing law

These Terms are governed by the laws of the United Republic of Tanzania, without prejudice to any consumer rights you have under the law of your country of residence.

13. Contact

Questions? hello@lughaphysio.com.